Return & Refund Policy
Last Updated: July 2026
At Fashion Square, customer satisfaction is our priority. We strive to deliver high-quality products and ensure a pleasant shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
You may request a return or replacement if:
- You received a damaged product.
- You received the wrong item.
- The product has a manufacturing defect.
- The product is incomplete or missing parts.
To be eligible, the product must:
- Be unused and in its original condition.
- Include all original packaging, tags, and accessories.
- Be returned with proof of purchase or order confirmation.
2. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Used or damaged products after delivery.
- Products damaged due to improper handling by the customer.
- Gift hampers once opened.
- Personalized or customized products.
- Seasonal products purchased for specific occasions (unless damaged or incorrect).
- Clearance or sale items (unless defective).
3. Return Request Timeline
Customers must notify us within 48 hours of receiving the product if they wish to request a return or replacement.
Requests made after this period may not be accepted.
4. Replacement Policy
If your request is approved, we may:
- Replace the damaged or defective product.
- Send the correct product if the wrong item was delivered.
- Offer an alternative product of equal value if the original product is unavailable.
5. Refund Policy
Refunds are processed only after the returned product has been received and inspected.
Approved refunds will be issued to the original payment method used during purchase.
Depending on your payment provider, refunds may take 5–10 business days to reflect in your account.
6. Cancellation Policy
Orders may be cancelled before they are packed or shipped.
Once an order has been dispatched, it cannot be cancelled.
If cancellation is approved before dispatch, the full payment will be refunded.
7. Return Shipping
If the return is due to:
- Wrong product delivered
- Damaged item
- Manufacturing defect
Fashion Square will bear the return shipping cost.
For returns requested for any other valid reason, the customer may be responsible for return shipping charges.
8. Damaged Products
If your package arrives damaged:
- Do not use the product.
- Take clear photos of the product and packaging.
- Contact our support team within 48 hours of delivery.
Our team will review your request and provide the appropriate resolution.
9. Quality Inspection
All returned products undergo a quality inspection before a replacement or refund is approved.
Fashion Square reserves the right to reject returns that do not meet the conditions outlined in this policy.
10. Contact Us
For any return, replacement, or refund requests, please contact us:
Fashion Square
Founder: Eluri Yehoshuva
Phone: +91 91336 42272
Alternate Phone: +91 76599 59051